2 Brothers Piping & Heating

The reviews illustrate a dichotomy in customer perceptions of 2 Brothers Piping & Heating. On one hand, some customers have positively lauded the company, specifically noting the professionalism and technical adeptness of their technicians. Reviews highlight individual staff members, such as Gary and Moe, as being particularly noteworthy for their respectfulness and thoroughness in explaining the ... Read more

The reviews illustrate a dichotomy in customer perceptions of 2 Brothers Piping & Heating. On one hand, some customers have positively lauded the company, specifically noting the professionalism and technical adeptness of their technicians. Reviews highlight individual staff members, such as Gary and Moe, as being particularly noteworthy for their respectfulness and thoroughness in explaining the work performed. Customers felt reassured by their communication and the quality of service delivered. Conversely, a significant number of reviews express serious discontent. Customers accuse the company of being involved in scams and suggest they engage in deceptive practices, particularly when it comes to payment methods and charges. For instance, there are complaints about being asked to pay for parts via Venmo and reports of substantial overcharges for services that were not adequately performed. One review specifically mentions that a charge of $1,000 for a clog drain cleaning took only 30 minutes, drawing attention to perceptions of inflated pricing. Additionally, issues related to communication and follow-through were frequently mentioned. Customers reported a lack of responsiveness from the company, particularly regarding requests for important documents such as the electrician Read less