Storsberg Plumbing & Heating

The analysis of recent reviews for Storsberg Plumbing & Heating indicates a mixed yet largely negative sentiment driven by several common themes.Positive Experiences with Technicians: Several customers appreciate the skill and professionalism of the technicians, particularly praising Kevin for his troubleshooting abilities and customer care. Reviews highlight that the work performed was thorough a... Read more

The analysis of recent reviews for Storsberg Plumbing & Heating indicates a mixed yet largely negative sentiment driven by several common themes.Positive Experiences with Technicians: Several customers appreciate the skill and professionalism of the technicians, particularly praising Kevin for his troubleshooting abilities and customer care. Reviews highlight that the work performed was thorough and met the expectations of clients who reported pleasant interactions with the actual service crew.Customer Service Concerns: A critical recurrent issue involves the customer service team, particularly a few staff members like Nancy and Cathy, who are described as dismissive and arrogant. Customers reported feeling as though their concerns weren't being taken seriously, leading to a negative first impression. Several reviews specifically mention frustration with the unhelpful nature of communications with office staff.High Costs and Hidden Fees: Multiple reviewers voiced dissatisfaction regarding the company's pricing structure, mentioning charges that appeared excessive and not properly communicated upfront. Customers indicated feeling that they were Read less