Lenegan Plumbing & Heating

The majority of the reviews for Lenegan Plumbing & Heating reflect positive sentiments, particularly highlighting the professionalism and expertise of individual technicians. Customers appreciate the punctuality and courteous nature of the staff, with many expressing long-term satisfaction with their services over the years. Specific individuals, like Harley and Joe, received commendations for the... Read more

The majority of the reviews for Lenegan Plumbing & Heating reflect positive sentiments, particularly highlighting the professionalism and expertise of individual technicians. Customers appreciate the punctuality and courteous nature of the staff, with many expressing long-term satisfaction with their services over the years. Specific individuals, like Harley and Joe, received commendations for their dedicated and efficient service, with clients noting instances where technicians went above and beyond the standard expectations. However, a contrasting experience surfaced in one review, where a customer reported a significant lack of communication and failure to show up for a scheduled appointment. This review points to a gap in service reliability that can lead to frustration and disappointment for customers who rely on timely assistance, especially in urgent situations, such as plumbing emergencies. Common findings across the reviews suggest that while Lenegan Plumbing & Heating excels in service quality when an appointment is honored, their scheduling and communication processes may require closer attention. Ensuring that all employees prioritize customer commitments could enhance the overall customer experience and reduce the occurrence of negative feedback related to missed appointments. Overall, while many customers highly recommend the company for their technical skills and service, the gap pointed out by dissatisfied customers indicates an urgent need to address certain operational aspects. Read less