Benjamin Franklin Plumbing - Pleasantville

The reviews depict a polarized view of Benjamin Franklin Plumbing - Pleasantville, with significant concern about pricing, service quality, and customer relations. A common thread among the negative reviews is the perception of excessive charges and upselling tactics. Multiple customers reported experiences where they felt pressured to approve unnecessary repairs or where the final bill exceeded r... Read more

The reviews depict a polarized view of Benjamin Franklin Plumbing - Pleasantville, with significant concern about pricing, service quality, and customer relations. A common thread among the negative reviews is the perception of excessive charges and upselling tactics. Multiple customers reported experiences where they felt pressured to approve unnecessary repairs or where the final bill exceeded reasonable estimates, prompting strong advisories against hiring them unless one is willing to pay more than expected. Several reviewers highlighted individual technicians, such as Andrew and Mike Z, who received commendations for their professionalism and effective problem-solving skills. These positive experiences stand in stark contrast to other reports, emphasizing inconsistencies in service quality depending on the staff member involved. Some customers specifically recounted experiences of negligent practices, such as failing to protect property during service visits and leaving plumbing issues unresolved. Communication issues emerged as another significant complaint, with reports of poor scheduling and follow-up, leaving customers frustrated and often requiring a second opinion from other plumbing services. A particular review mentioned an inability to reach the company for follow-up on issues, indicating a lack of customer support once service was rendered. Moreover, issues related to workmanship were also highlighted, including failures in repairs that led to further plumbing problems shortly after service. This, coupled with perceptions of unprofessional behavior by some staff members (referred to as "shysters"), reflects a severe doubt regarding the company's overall reliability and integrity. In conclusion, despite some positive service experiences, the overarching sentiment leans toward disappointment, driven by systemic issues in pricing, service quality, and customer care. Many customers strongly recommend seeking alternatives to avoid financial burden and unmet service expectations. Read less