Pal Plumbing & Heating Inc

The reviews indicate several critical issues regarding customer experiences with Pal Plumbing & Heating Inc. A significant portion of the dissatisfaction stems from unexpected charges and a perceived lack of transparency in pricing. One reviewer specifically mentioned being shocked at a bill that exceeded $900 without an initial estimate, highlighting a breakdown in communication that can erode cu... Read more

The reviews indicate several critical issues regarding customer experiences with Pal Plumbing & Heating Inc. A significant portion of the dissatisfaction stems from unexpected charges and a perceived lack of transparency in pricing. One reviewer specifically mentioned being shocked at a bill that exceeded $900 without an initial estimate, highlighting a breakdown in communication that can erode customer trust. Another recurring complaint involves the quality and reliability of the work performed. A customer reported that a newly installed toilet began leaking shortly after installation, resulting in the need for the homeowner to purchase a new toilet and install it independently. This suggests a lack of thoroughness or professionalism in the services provided, contributing to the negative perceptions held by customers. Additionally, the behavior of the company's owner was noted as unprofessional, with one customer describing a situation where they were verbally abused over the phone. This kind of interaction leaves a lasting negative impression and points towards significant customer service issues within the company. A particularly alarming practice was mentioned regarding tax avoidance, where the company asked a customer to void a check made out to the company so it could then be made out to an individual instead. This raises ethical concerns regarding business practices and could deter future customers from engaging with the company. Overall, the reviews paint a picture of a company struggling with both service quality and customer relations, leading to a recommendation against engaging with Pal Plumbing & Heating Inc based on recent customer feedback. Read less