Hart Plumbing and Heating

The reviews present a complex picture of Hart Plumbing and Heating, with considerable division between satisfied and dissatisfied customers. A few reviews commend the company for their timely response and the friendliness of their technicians. For instance, several customers applauded the quick turnarounds and professionalism displayed by the technicians, especially in urgent situations where cruc... Read more

The reviews present a complex picture of Hart Plumbing and Heating, with considerable division between satisfied and dissatisfied customers. A few reviews commend the company for their timely response and the friendliness of their technicians. For instance, several customers applauded the quick turnarounds and professionalism displayed by the technicians, especially in urgent situations where crucial systems, like heating or cooling, were involved. In stark contrast, a significant number of reviews reveal chronic issues with the company's reliability and service quality. Many customers complained about miscommunication regarding job completions and follow-ups. Several instances were noted where the company either failed to return to fix problems or delayed service for an extended period, leading to inconvenience, particularly for vulnerable customers like the elderly. A glaring issue throughout many reviews is the dissatisfaction with pricing practices. Numerous reviewers expressed feeling misled by initial estimates that ballooned during the billing process, sometimes significantly exceeding what was quoted. Concern was notably raised about the fairness of charges, with several individuals stating that they were billed for time not actually spent on their projects, leading to perceptions of Hart Plumbing as financially exploitative. Additionally, substandard workmanship emerged as a recurring grievance. Customers reported incomplete jobs, leaving them with ongoing issues and in some cases, requiring follow-up visits that led to additional unexpected charges. Complaints also highlighted problems with cleaning up after jobs and the overall professionalism of the technicians, detracting from the customer experience. Overall, while Hart Plumbing and Heating may have the capability to provide timely and friendly service, the reviews overwhelmingly indicate a need for improved communication, transparency in pricing, and quality control in their workmanship to rebuild trust and ensure customer satisfaction. This lack of consistency and reliability has prompted numerous customers to recommend seeking services elsewhere. Read less