Daigle Plumbing, Heating and Cooling

A majority of the reviews showcase a generally favorable sentiment toward Daigle Plumbing, particularly related to the skills and expertise of its technicians. Customers appreciate the team's ability to resolve issues promptly and effectively, as seen in the experiences of those who dealt with technicians like Jim, Zach, and Steve, who were noted for their professionalism and thorough explanations... Read more

A majority of the reviews showcase a generally favorable sentiment toward Daigle Plumbing, particularly related to the skills and expertise of its technicians. Customers appreciate the team's ability to resolve issues promptly and effectively, as seen in the experiences of those who dealt with technicians like Jim, Zach, and Steve, who were noted for their professionalism and thorough explanations of the work done. Many happy customers indicate they would recommend Daigle based on their interactions, which highlights the impact of high-quality workmanship. Conversely, several reviews expose critical shortcomings, particularly in customer service and pricing transparency. Customers express frustration with being overcharged or feeling as though they were taken advantage of, especially in sensitive cases involving elderly clients on fixed incomes. Issues with the scheduling process were also a recurring theme, with numerous individuals recounting experiences of delayed or canceled appointments without satisfactory notice. Moreover, inconsistent follow-up communication has been a significant point of contention. Some long-term customers reported feeling neglected, with unreturned calls or delays in response to service requests, indicating potential areas for improvement in customer relationship management. Lastly, there was a notable frustration over pricing changes and the expiration of quotes, which seemed to lack clarity for numerous clients. The negative sentiment surrounding these experiences casts a shadow on the positive feedback regarding service execution Read less