Penguin Plumbing Heating Cooling

The recent reviews for Penguin Plumbing Heating Cooling present a mixed sentiment, showcasing both positive and negative experiences. On one hand, customers praised the quick response time, courteous service, and successful repairs, especially in HVAC instances where systems were restored effectively. However, significant criticism arose regarding perceived overcharging and inadequate service, wit... Read more

The recent reviews for Penguin Plumbing Heating Cooling present a mixed sentiment, showcasing both positive and negative experiences. On one hand, customers praised the quick response time, courteous service, and successful repairs, especially in HVAC instances where systems were restored effectively. However, significant criticism arose regarding perceived overcharging and inadequate service, with allegations of improper installations and ignored follow-up concerns. This polarized feedback highlights a divide between customers who received satisfactory service and those who felt cheated or let down. In detail, the positive reviews emphasize timely responses from technicians, specifically mentioning Mike, who was noted for his capability to resolve plumbing and HVAC issues efficiently, reinforcing the company's reliability in emergencies. Clients expressed satisfaction with the quality of work that resulted in dependable heating, cooling, and plumbing systems, often describing the services as reasonably priced despite a few acknowledging higher-than-expected final bills. Conversely, a strikingly different experience is relayed by some customers who felt wronged by the company's pricing practices and service quality. Complaints about exorbitant charges and unsatisfactory handling of plumbing problems were prevalent, with one reviewer alleging illegal practices regarding drainage work. The dissatisfaction extends to customer service, where failure to address ongoing issues led to frustration and strong warnings against using the service. Common findings reveal a significant disparity in customer experiences. While some clients valued the efficient service and technical expertise, others faced serious grievances regarding costs and unfinished repairs. The reviews suggest that while Penguin Plumbing Heating Cooling can excel in prompt and high-quality service, there are notable lapses in consistency and integrity that potential customers should consider. Read less