Masi Plumbing & Heating

The reviews reflect a duality in customer experiences with Masi Plumbing & Heating, showcasing both commendable and problematic service aspects:Positive Experiences: - Many customers praise Masi Plumbing for their efficiency, particularly in responding to emergencies and completing project work in a timely manner. Multiple reviews underline the satisfaction with the quality of installations, e... Read more

The reviews reflect a duality in customer experiences with Masi Plumbing & Heating, showcasing both commendable and problematic service aspects:Positive Experiences: - Many customers praise Masi Plumbing for their efficiency, particularly in responding to emergencies and completing project work in a timely manner. Multiple reviews underline the satisfaction with the quality of installations, especially for heating systems and plumbing renovations. - Customers appreciated the professionalism and politeness of some staff members, citing their ability to answer questions comprehensively and the cleanliness they maintained during jobs. Customers expressed repeated satisfaction with the quality of work carried out, often describing it as "impeccable" or "top-notch."Negative Experiences: - A significant portion of reviews revealed concerns regarding the expertise of technicians. Multiple customers reported unsatisfactory outcomes related to tankless water heater installations, where the team demonstrated a lack of knowledge about necessary specifications and components, leading to improper installations. - Complaints regarding customer service emerged, primarily surrounding communications after the work was done. Several customers expressed disappointment over delays in response times or the quality of quotes provided, which they felt were excessive or unjustified. - The continuity of negative reviews hinted at a systemic issue within the company regarding staff training and knowledge retention. Instances of misdiagnoses, incorrect recommendations, and unprofessional attitudes contributed to feelings of distrust amongst certain clients.Professionalism vs. Customer Service: - There's a noticeable divide in sentiments between personal experiences with field staff and management, with some customers appreciating the technicians' competence, while others criticized the management's rudeness and lack of accommodating service when issues arose post-job completion. - Despite some very positive reviews describing excellent service, the persistent complaints about mishaps in job execution and overall discontent towards service delays reflect a concerning inconsistency that could impact the company Read less