LHR Plumbing and Heating

Recent reviews for LHR Plumbing and Heating present a mixed to negative sentiment. While some customers have appreciated the professionalism and quality service provided by individual technicians, others expressed dissatisfaction due to high costs, ineffective problem resolution, and poor customer service follow-ups. Notably, there are several mentions of feeling misled regarding the diagnostics p... Read more

Recent reviews for LHR Plumbing and Heating present a mixed to negative sentiment. While some customers have appreciated the professionalism and quality service provided by individual technicians, others expressed dissatisfaction due to high costs, ineffective problem resolution, and poor customer service follow-ups. Notably, there are several mentions of feeling misled regarding the diagnostics performed, leading to further issues and expenses. Overall, although there were positive experiences highlighted, the predominant feedback points to a lack of consistent reliability and transparency, resulting in multiple negative experiences. Detailed Sentiment Analysis The reviews demonstrate a stark division in customer experiences with LHR Plumbing and Heating. One segment appreciates the timely and professional service, particularly pointing out specific technicians who delivered satisfactory and efficient work. These positive remarks highlight the efficacy of the technicians during emergencies and suggest that quality service is achievable within the company. Conversely, a significant proportion of the feedback reflects severe disappointment, particularly regarding the handling of diagnostic checks and the subsequent work carried out. Customers express frustration over unexpected charges, especially when solutions failed to resolve their original issues. The mentions of employees being unresponsive and not honoring promises related to refunds reveal a concerning pattern of poor customer service, which exacerbates the negative sentiment towards the business. Additionally, the perception of LHR's marketing strategies Read less