Henniker Sewer & Drain

Across the reviews, a notable trend emerges of customers initially appreciating the expertise and technical proficiency of Henniker Sewer & Drain. For example, clients recognize the value and timeliness of the service provided during unexpected plumbing issues, positively noting their commitment to emergency situations. This aligns with the sentiment that Henniker is a reliable family-owned busine... Read more

Across the reviews, a notable trend emerges of customers initially appreciating the expertise and technical proficiency of Henniker Sewer & Drain. For example, clients recognize the value and timeliness of the service provided during unexpected plumbing issues, positively noting their commitment to emergency situations. This aligns with the sentiment that Henniker is a reliable family-owned business that cares about its community. Conversely, a significant proportion of reviewers highlight a systemic lack of communication as a critical issue. This includes instances of multiple phone calls without follow-up, disorganization regarding scheduled appointments, and a general absence of proactive communication from the office staff. Customers report situations where they felt ignored or dismissed, particularly when trying to clarify estimates or discuss work details. Moreover, there are serious concerns regarding billing practices. Multiple reviewers mention stark increases in final invoices compared to initial estimates without prior notification. This led to negative interactions, with one reviewer detailing a confrontation that escalated with one of the company Read less