American Plumbing Heating and Cooling

The reviews portray American Plumbing Heating and Cooling as a company with skilled and professional field staff. Multiple customers specifically mention technicians like Steve and Mark for their competency in resolving heating issues and their honest communication about the situation. Positive remarks highlight the quick response time, professionalism, and effectiveness of the onsite team, reinfo... Read more

The reviews portray American Plumbing Heating and Cooling as a company with skilled and professional field staff. Multiple customers specifically mention technicians like Steve and Mark for their competency in resolving heating issues and their honest communication about the situation. Positive remarks highlight the quick response time, professionalism, and effectiveness of the onsite team, reinforcing the impression of a capable workforce. Conversely, a recurring theme throughout the reviews is dissatisfaction with the company's administrative practices. One review details an experience where the customer felt misled regarding costs associated with permits and the refusal to provide a requested refund without involving a town inspector, despite the inspection not being a requirement. This suggests a lack of transparency and communication skills within the office operations, leading to frustration among customers. Overall, the reviews showcase a disparity between the on-site service quality and administrative support. While customers highly recommend the technicians for their hands-on work, there is a clear call for improvement in the company's office management and billing practices, which falls short of the standards upheld by the field staff. This mixed sentiment impacts the overall reputation of the company, indicating that while the practical service may be commendable, the behind-the-scenes processes could potentially harm customer relationships and future business. Read less