Al Terry Plumbing, Heating & AC

Pricing Concerns: A recurring theme in numerous reviews is the high cost of services offered by Al Terry Plumbing. Several reviewers highlighted instances where they felt prices were exorbitant, often significantly higher than competitors for comparable work. Customers frequently mentioned feeling taken advantage of, especially when they were in urgent situations.Service and Response Issues: Many ... Read more

Pricing Concerns: A recurring theme in numerous reviews is the high cost of services offered by Al Terry Plumbing. Several reviewers highlighted instances where they felt prices were exorbitant, often significantly higher than competitors for comparable work. Customers frequently mentioned feeling taken advantage of, especially when they were in urgent situations.Service and Response Issues: Many customers reported poor experiences with scheduling and communication. Instances of missed appointments, long waits for service, and lack of responsiveness to follow-up inquiries were common complaints. One reviewer characterized the scheduling process as disorganized and expressed frustration over having to wait for services without clear communication.Unsatisfactory Customer Service: A noteworthy number of reviews pointed out a lack of empathy or professionalism from certain employees. Customers recounted experiences involving indifferent service or frustration with technicians who failed to adequately diagnose problems. Some were upset by the perception that technicians did not fully explore solutions or offered unnecessary add-ons to jobs.Mixed Reviews on Job Quality: While there were several complaints about pricing and customer service, a portion of reviews did advocate for the company's reliability and quality of work when it was performed properly. Customers who had positive experiences often referenced technicians who were friendly, knowledgeable, and did high-quality work, indicating that there is inconsistency in service levels.Recommendation and Loyalty Issues: Due to negative experiences, several customers stated they would not return to the company or recommend it to others. There were also some mentions of previous loyalty to the company, which was damaged by recent interactions. This sentiment is compounded by the idea that some customers feel ignored by the business after their complaints or queries. Overall, the consensus suggests that while Al Terry Plumbing, Heating & AC has the potential to provide quality service, significant improvements are needed in areas such as pricing transparency, customer communication, and service quality to rebuild trust with their customer base. Read less