AJ Leblanc Heating

The reviews indicate a deep appreciation for the technical skills and professionalism of many of AJ LeBlanc's technicians. Customers frequently commended specific staff members, like Matt and Robert, for their thorough work and ability to clearly explain the services provided. The efficient handling of urgent calls, especially in emergency situations (like malfunctioning heating systems or floodin... Read more

The reviews indicate a deep appreciation for the technical skills and professionalism of many of AJ LeBlanc's technicians. Customers frequently commended specific staff members, like Matt and Robert, for their thorough work and ability to clearly explain the services provided. The efficient handling of urgent calls, especially in emergency situations (like malfunctioning heating systems or flooding) has garnered significant praise, validating the company's capability to respond quickly. Conversely, several reviews point out significant service lapses, particularly in customer service. Instances of disorganization, such as scheduling mix-ups, unreturned calls, and unsatisfactory follow-up procedures, were highlighted by multiple reviewers. The sentiment in these cases often turned negative, with customers expressing disappointment in how their concerns were managed and a lack of professionalism from staff, particularly in the office. The technical knowledge and effectiveness of the service employees appears to be generally high; however, certain customers reported experiences where installation mistakes occurred, requiring additional visits to rectify issues. This inconsistency in service quality has left some customers hesitant to recommend the company. Another consistent finding was pricing. Many clients noted fair pricing compared to competitors, but there were also accounts where customers felt blindsided by hidden costs after work had been completed. In some reviews, particularly ones regarding maintenance checks and installations, there were issues with technicians failing to perform expected tasks or adequately inform the customer about procedures and potential costs. In summary, AJ LeBlanc Heating demonstrates strong technical ability and prompt responsiveness when needed; however, improvements in customer service, communication, and consistency would enhance the overall customer experience. The potential for high satisfaction exists, but the variability in performance suggests a need for better oversight and quality control within the company. Read less