Extreme Plumbing

The reviews for Extreme Plumbing indicate a clear division in customer experiences, oscillating between positive and very negative sentiments.Positive Experiences: - Several customers applauded the technical abilities and courteous professionalism of certain employees, especially Dan, Jacob, and Raz. Reviewers frequently noted their promptness, thorough communication, and the quality of work pe... Read more

The reviews for Extreme Plumbing indicate a clear division in customer experiences, oscillating between positive and very negative sentiments.Positive Experiences: - Several customers applauded the technical abilities and courteous professionalism of certain employees, especially Dan, Jacob, and Raz. Reviewers frequently noted their promptness, thorough communication, and the quality of work performed. - Specific jobs such as toilet installations and pipe repairs were mentioned as being executed efficiently, leading to high levels of satisfaction and recommendations for future plumbing needs. Customers appreciated the honest assessments and lack of upselling for unnecessary services. - The company appeared to resolve plumbing issues effectively, with customers reporting successful interventions that eliminated previous problems, like clogged drains and leaks.Negative Experiences: - Conversely, a significant number of reviews focused on negative interactions, particularly regarding perceived dishonesty in pricing and service reliability. There are multiple accounts of customers feeling overcharged or misled about the necessity of services, such as claims that new parts were required when they weren't. - Several reviews describe poor communication and unfulfilled commitments, such as delayed appointments, failures to return calls, and incomplete work. Some customers felt that their concerns were either ignored or poorly managed. - Specific instances of feeling scammed or cheated were highlighted, with customers recounting experiences that prompted them to seek other plumbing professionals after their initial interactions with Extreme Plumbing.Consistent Themes: - A recurring theme is the staff's technical proficiency, particularly in urgent situations, which is appreciated by many who had a crisis. However, this is often juxtaposed with reports of unprofessional behavior, inconsistency in service, and negative customer service experiences. - The customer service aspect seems to be the most contentious, with many suggesting a need for improvement in how the company interacts with and supports its clientele post-service commitment. In summary, while Extreme Plumbing has technicians who deliver commendable service on the ground, the company as a whole may need to address the systemic issues regarding customer transparency, service reliability, and consistent communication to improve overall customer satisfaction and trust. Read less