Service Now Plumbing & Rooter

Positive Experiences: - Many customers commend specific technicians like Bryan, James, and David for their professionalism, friendliness, and diligent work ethic. Instances of technicians arriving promptly and solving urgent issues, even under challenging circumstances, were well-received. - The sense of reliability from certain technicians is a highlight, with reviewers expressing intention... Read more

Positive Experiences: - Many customers commend specific technicians like Bryan, James, and David for their professionalism, friendliness, and diligent work ethic. Instances of technicians arriving promptly and solving urgent issues, even under challenging circumstances, were well-received. - The sense of reliability from certain technicians is a highlight, with reviewers expressing intentions to use their services again based on these experiences. The effectiveness in resolving plumbing and sprinkler issues swiftly has led to positive word-of-mouth recommendations.Negative Experiences: - A significant volume of reviews references high costs associated with services perceived as overpriced, with some customers expressing shock at the final bills. Many expressed feelings of being taken advantage of financially, especially when they did not receive the service or outcome they expected. - Communication issues were prevalent, ranging from rude interactions when scheduling or following up on appointments to complete no-shows and delayed responses. Customers found it frustrating when representatives failed to acknowledge their concerns or the faults arising from service calls.Inconsistencies in Service Quality: - Reviewers noted considerable discrepancies in the quality of service between different technicians. While some technicians were praised for their expertise and thoroughness, others were described as inexperienced and lacking accountability, leading to further complications and additional charges for what should have been simple repairs. - Reports of follow-through also varied greatly. Some customers experienced satisfactory resolutions and even follow-up support from technicians and owners, while others felt abandoned post-service, particularly when issues recurred shortly after repairs.Overall Reputation: - The company struggles with overall public perception, as readers can observe a clear division in feedback; while some experiences are absolutely positive, many others warn potential customers to exercise caution. The contrasts between five-star and one-star ratings create an impression of service inconsistency. - Furthermore, suggestions of manipulation concerning positive reviews were noted, raising suspicions about the legitimacy and reality behind the favorable feedback.Recommendation: - Potential customers are advised to carefully weigh these reviews. While many reflect excellent technical service from specific technicians, the risk of poor customer service and high costs remains a material concern. It is suggested that customers seek detailed estimates and clear terms of service upfront to avoid misunderstandings and ensure a more satisfactory experience. Read less