Savage and Son

The reviews for Savage and Son predominantly reflect a highly positive customer sentiment. Here is a detailed analysis:Quality of Service: Customers consistently report that Savage and Son provides high-quality service. Many reviews mention successful repairs and installations, with specific praise for the technical skills and professionalism of their technicians. Names like Keith, Tommy, and Kath... Read more

The reviews for Savage and Son predominantly reflect a highly positive customer sentiment. Here is a detailed analysis:Quality of Service: Customers consistently report that Savage and Son provides high-quality service. Many reviews mention successful repairs and installations, with specific praise for the technical skills and professionalism of their technicians. Names like Keith, Tommy, and Kathleen are frequently highlighted as exceptional personnel, showcasing their expertise and positive interactions with customers.Customer Service: A significant number of reviewers express appreciation for the efficient, friendly customer service provided, especially by Kathleen. Many highlight her attentiveness in scheduling and diagnosis, indicating that her customer-first approach significantly impacts their overall experience. Reviewers feel valued and prioritized, particularly in emergency situations.Responsiveness: The company is lauded for its quick response times, especially for urgent plumbing issues. Several customers mention the ability to schedule same-day service, which is crucial in emergency plumbing situations. This quick turnaround is a strong selling point for many clients.Long-term Relationships: Many reviews indicate that customers are repeat clients who have maintained relationships with Savage and Son for years. This is indicative of the trust and reliability the company has cultivated, reinforcing their brand loyalty.Mixed Experiences: A handful of reviews indicate areas for improvement, including communication issues, dissatisfaction with the pricing relative to competitors, and some concerns regarding the thoroughness of technicians in addressing problems. This highlights that while most experiences are positive, there are inconsistencies that could affect customer satisfaction.Value for Money: While several customers appreciate the services' quality as worth the price, some indicate frustration with perceived overcharging or unsatisfactory results from the service provided. This reflects a mixed sentiment regarding the value for money, especially compared to competitors.Overall Recommendations: The majority of reviews strongly recommend Savage and Son to others seeking plumbing services, showcasing high customer loyalty and satisfaction. Customers express willingness to return for future projects, indicating confidence in the company Read less