Rooter Rite

Technician Performance: Many customers have positive experiences with specific technicians, such as George and Forrest, indicating that these staff members typically deliver high-quality service. Positive mentions include promptness, knowledge, courtesy, and effective problem-solving, which suggests that when customers are serviced by these individuals, their experiences tend to be favorable.Commu... Read more

Technician Performance: Many customers have positive experiences with specific technicians, such as George and Forrest, indicating that these staff members typically deliver high-quality service. Positive mentions include promptness, knowledge, courtesy, and effective problem-solving, which suggests that when customers are serviced by these individuals, their experiences tend to be favorable.Communication Issues: A recurring theme in many of the negative reviews involves a lack of effective communication from Rooter Rite. Multiple reviewers reported frustration due to unreturned calls or a failure to notify them of delays, which ultimately exacerbated their plumbing issues. Customers expect timely updates and responsiveness, especially regarding appointments.Inconsistency in Service: Some customers noted significant discrepancies in service quality. While some mentioned great service and quick repairs, others experienced long waits and unresolved issues, indicating a lack of consistent operational protocols. Negative reviews particularly mention technicians not being physically capable of handling the job or failing to follow through on promises.Pricing and Honesty: Several reviews compliment Rooter Rite on their competitive pricing and perceived honesty, especially in instances where they charged less than originally quoted after assessing the actual work required. However, this is contrasted by negative experiences where customers felt misled about costs, such as being charged for unresolved problems.Customer Loyalty Vs. Frustration: While a segment of the clientele has been loyal to Rooter Rite, frequently returning for plumbing needs due to past positive experiences, many of the newer customers expressed disappointment, especially when things did not go as planned. These experiences can create a divide between long-time and new customers.Urgency and Availability: Customers expecting immediate service often found themselves waiting longer than anticipated. Situations involving urgent repair needs, such as leaks, led to dissatisfaction when technicians could not respond in a timely manner. The issue of being an advertised 24-hour service is questioned in this context. In conclusion, Rooter Rite faces challenges in communication and service consistency despite having skilled technicians that some customers rave about. Improvements in these areas could enhance overall customer satisfaction and positively influence their reputation. Read less