Riley Plumbing And Heating

The reviews for Riley Plumbing and Heating present a mixed bag of experiences:Positive Experiences: - Some customers highlighted timely and professional service. For instance, those who praised specific technicians like Gabriel and Anthony appreciated their punctuality, politeness, and thorough work. - A few reviews mentioned successful resolution of plumbing issues, with praises for clean ... Read more

The reviews for Riley Plumbing and Heating present a mixed bag of experiences:Positive Experiences: - Some customers highlighted timely and professional service. For instance, those who praised specific technicians like Gabriel and Anthony appreciated their punctuality, politeness, and thorough work. - A few reviews mentioned successful resolution of plumbing issues, with praises for clean and efficient installations, reinforcing the notion that while their service quality may vary, there are competent technicians within the company.Negative Experiences: - A significant number of reviews detailed concerning experiences with pricing and customer service. Several customers expressed feeling taken advantage of due to high service fees and charges for estimates, some citing fees around $210 for estimates and $225 for technician visits. Comparisons to competitors often revealed that alternative service providers offered more reasonable pricing and better transparency. - Complaints about customer service were rampant; customers noted unprofessional interactions with staff, including dismissive attitudes and failure to communicate effectively. Instances of technicians misdiagnosing issues and employees arguing with customers further exacerbated negative sentiments.Service Quality Issues: - There were substantial complaints about follow-up service and the completion of work. For instance, customers reported poor quality work on installations that later required additional fixes from other providers, highlighting a lack of quality assurance. - Certain reviews criticized the overbilling for services rendered, suggesting that various technicians had different interpretations of problems addressed, leaving customers confused about the validity of the services provided and unhappy about the costs incurred.Business Operations and Trustworthiness: - A few reviews drew attention to troubling claims regarding the company Read less