Ray and Sons Plumbing

Several reviews praised Ray and Sons Plumbing for their responsiveness, with multiple customers noting how quickly Ray or his team arrived after an inquiry. The professionalism displayed during service calls was also frequently applauded, with clients describing interactions as friendly, knowledgeable, and thorough. Ray's ability to provide upfront pricing and avoid hidden costs contributed to a p... Read more

Several reviews praised Ray and Sons Plumbing for their responsiveness, with multiple customers noting how quickly Ray or his team arrived after an inquiry. The professionalism displayed during service calls was also frequently applauded, with clients describing interactions as friendly, knowledgeable, and thorough. Ray's ability to provide upfront pricing and avoid hidden costs contributed to a perception of honesty and transparency, making many customers feel comfortable with their decisions to hire him for various plumbing jobs. However, the negative reviews shed light on significant areas for improvement. Some clients experienced poor communication, particularly with follow-up on issues or clarifications regarding charges. A notable complaint was regarding mess left after work was done, where some customers found their spaces left dirty or with damage that was not adequately addressed. Instances of incomplete or faulty work were reported as well, particularly with installations that did not meet client expectations or were left requiring further adjustments. Overall, the feedback indicates that Ray and Sons Plumbing excels in timely service and customer interaction but must address service consistency, thoroughness, and perhaps training for team members to ensure quality across all jobs. While many customers would recommend the company, the frustrations expressed by a portion of the client base reflect a need for improved standards in areas such as communication and post-service cleanup. Read less