Porters Plumbing

The reviews reflect a dichotomy in experiences with Porters Plumbing. On one hand, there is a commendation for their professionalism and punctuality. David, presumably a technician from the company, was recognized for his ability to execute the requested plumbing job effectively and for ensuring a clean work environment upon completion. Furthermore, the mention of him checking the pilot lights ind... Read more

The reviews reflect a dichotomy in experiences with Porters Plumbing. On one hand, there is a commendation for their professionalism and punctuality. David, presumably a technician from the company, was recognized for his ability to execute the requested plumbing job effectively and for ensuring a clean work environment upon completion. Furthermore, the mention of him checking the pilot lights indicates a level of thoroughness that is appreciated by customers looking for assurance in their service. Conversely, a critical issue arose from a failure in follow-up service, which negatively impacted a senior customer. The technician turned off the gas during water heater installation but failed to relight the pilot, which was an essential step in ensuring the customer's safety and comfort. This oversight required the customer to enlist the help of the gas company and resulted in an additional charge from Porters Plumbing for a service that should have been included as part of the initial installation. This incident highlights a gap in their customer service approach, particularly regarding post-installation support. In summary, while Porters Plumbing demonstrates competency and reliability in completing plumbing tasks, the feedback indicates a pressing need for better follow-up procedures and consideration for customers with special needs, such as seniors, to ensure a fully satisfactory service experience. Read less