JackRabbit Plumbing

The reviews reflect that the majority of customers are very satisfied with JackRabbit Plumbing's services, emphasizing their prompt response times and professionalism. Several reviewers specifically mentioned Scott, a technician, highlighting his expertise and customer service skills. There is a clear pattern of appreciation for how quickly the company is able to address plumbing issues, often acc... Read more

The reviews reflect that the majority of customers are very satisfied with JackRabbit Plumbing's services, emphasizing their prompt response times and professionalism. Several reviewers specifically mentioned Scott, a technician, highlighting his expertise and customer service skills. There is a clear pattern of appreciation for how quickly the company is able to address plumbing issues, often accommodating urgent requests for service. Positive feedback centered around: - Responsiveness: Customers frequently commented on the quick turnaround for service requests, with many noting same-day appointments. - Professionalism and Knowledge: The technicians were described as courteous, knowledgeable, and efficient in handling tasks. - Reasonable Pricing: Many reviews acknowledged fair pricing, especially in comparison to competitor quotes. However, not all feedback was entirely positive: - Service Quality Concerns: A few reviews indicated dissatisfaction with specific jobs, especially in scenarios where customers felt that technicians did not diagnose issues correctly or that quotes for jobs did not reflect the actual need. For instance, a customer shared an experience involving a gas line installation that was not handled satisfactorily, leading to inconvenience and additional costs. - Communication Issues: A couple of reviewers expressed frustration at delays in communication, particularly regarding follow-ups and responses from the company, leading them to seek services elsewhere. In summary, while JackRabbit Plumbing has earned a strong reputation for rapid and effective service, the company should focus on addressing inconsistencies related to specific job handling and enhancing overall customer communication. The sentiment is largely positive, indicating customer loyalty and a strong likelihood of referrals, with recommendations to streamline service procedures and improve customer follow-up. Read less