Easy Rooter Plumbing

Positive Experiences: - A portion of customers lauded Easy Rooter Plumbing for their quick response times and effective service. Specific technicians, like Mikey, Ryan, and Chuck, were frequently mentioned for their professionalism and problem-solving skills. For example, one customer stated that Mikey "came over and ran his rotor machine through it and after about half an hour, all clear," dem... Read more

Positive Experiences: - A portion of customers lauded Easy Rooter Plumbing for their quick response times and effective service. Specific technicians, like Mikey, Ryan, and Chuck, were frequently mentioned for their professionalism and problem-solving skills. For example, one customer stated that Mikey "came over and ran his rotor machine through it and after about half an hour, all clear," demonstrating effective and efficient work. - Many reviews noted the friendliness and thoroughness of technicians. Some customers appreciated the way the technicians explained the issues they encountered and offered solutions, enhancing customer satisfaction.Negative Experiences: - A significant number of reviews highlighted issues with customer service, particularly regarding communication and scheduling. Several customers reported that technicians were late or did not show up for their appointments at all, leading to frustrations with wasted waiting times and lack of communication from the dispatch team. - Complaints about unexpected charges were prevalent. Customers expressed frustration over being quoted one price, only to be charged more upon completion of the work. This included reports of being charged for hours of service that seemed excessive compared to the work performed, contributing to feelings of distrust in the company's pricing practices.Specific Complaints: - There were multiple accounts of customers feeling taken advantage of, particularly concerning senior citizens or vulnerable clients. Instances where clients reported being charged for unnecessary services or for work that was not completed effectively appeared to foster a sense of dissatisfaction and betrayal. - Several complaints involved mistaken information regarding costs, with customers feeling misled about the nature of service fees and additional charges. It seems that the disconnect between upfront estimates and final billing left many feeling dissatisfied or angry.Mixed Customer Response: - While customers shared glowing reviews about successful interactions, the negative experiences often overshadowed the positive ones. The inconsistent experiences suggest that while there are moments of excellent customer service, there are also systemic issues related to customer support and billing practices that need to be addressed. In conclusion, Easy Rooter Plumbing has managed to build a reputation for competent plumbing services with certain technicians, but significant concerns regarding communication, reliability, and pricing practices could hinder the business's overall reputation in the long run. The company may benefit from improvements in customer service training and more transparent communication about pricing and service expectations. Read less