Overview of Company Customer Sentiment Analysis in January
The reviews for Diggs Plumbing & Heating reflect a deeply negative sentiment from multiple customers. Many clients express frustration over improper installations, lack of adherence to codes, and exorbitant charges for services rendered. The overall consensus indicates a serious concern regarding the quality of work and the professionalism displayed by the company, with some customers going as far... Read more
The reviews for Diggs Plumbing & Heating reflect a deeply negative sentiment from multiple customers. Many clients express frustration over improper installations, lack of adherence to codes, and exorbitant charges for services rendered. The overall consensus indicates a serious concern regarding the quality of work and the professionalism displayed by the company, with some customers going as far as stating they would seek legal action. The strong language used, including terms like "crooks" and "terrible," highlights an overwhelming dissatisfaction with the service provided. Read less
Overview of Company Customer Sentiment Analysis in January
The recent reviews for Diggs Plumbing & Heating reveal a pattern of grievances centered around installation issues and questionable business practices. Several customers reported that their heating and plumbing systems were installed incorrectly, leading to significant operational problems. For instance, one review mentions that a boiler was improperly installed and 'locked' to prevent others from... Read more
The recent reviews for Diggs Plumbing & Heating reveal a pattern of grievances centered around installation issues and questionable business practices. Several customers reported that their heating and plumbing systems were installed incorrectly, leading to significant operational problems. For instance, one review mentions that a boiler was improperly installed and 'locked' to prevent others from servicing it, which raises concerns about the company's transparency and integrity. Additionally, complaints emphasize the unprofessional conduct of the technicians, particularly the use of unlicensed help. Clients claim that this resulted in repeated errors, forcing them to relocate multiple units after installation. Such actions signal a lack of quality control and adherence to industry standards. Financial disputes appear to be a significant theme as well. Reviewers have criticized the company's pricing, describing charges as exorbitant for what they believe are inadequate services. One customer mentioned a relocation job that cost $3,200, which they felt was unreasonable given the circumstances. Furthermore, there's a notable frustration expressed over the company's poor communication, particularly in situations where customers sought clarification or challenged the costs. Taken together, these reviews signal widespread discontent with Diggs Plumbing & Heating, highlighting serious concerns regarding the quality of work, ethical practices, and customer service. The sentiment is overwhelmingly negative, suggesting potential issues with their business model and operational execution that need immediate addressing if they aim to improve their reputation in the community. Read less
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