Build It Bros

The reviews collectively reveal a company that excels in customer service and effective communication, particularly through the owner, Nick, and contractor Robert. Multiple reviewers praised their friendly attitudes and quick responses, critical factors that contributed to a positive customer experience. The contractors demonstrated professionalism and diligence, particularly in how they managed t... Read more

The reviews collectively reveal a company that excels in customer service and effective communication, particularly through the owner, Nick, and contractor Robert. Multiple reviewers praised their friendly attitudes and quick responses, critical factors that contributed to a positive customer experience. The contractors demonstrated professionalism and diligence, particularly in how they managed the repair processes and kept customers informed about project timelines and changes. Positive feedback centered around the quality of work performed, with customers expressing satisfaction with repairs on their walls and improvements made during renovations, particularly in a laundry room. Many reviews mentioned that Build It Bros aims to exceed expectations, such as cleaning up debris after work and providing financial adjustments due to less material usage. However, the reviews aren't without criticism. One reviewer highlighted a scheduling mishap involving a missed appointment, which led them to seek services elsewhere. While this experience appeared to be an outlier, it suggests that inconsistencies in scheduling can impact customer satisfaction. In summary, the overall sentiment towards Build It Bros is largely favorable, with most reviewers praising the quality of service and communication. The company Read less