Big Hog Plumbing

Several key themes emerged from the reviews within the last month. Positive reviews predominantly focused on Corey, who appears to be a key representative of Big Hog Plumbing. Customers appreciated his punctuality, efficiency, and willingness to offer multiple solutions tailored to their needs. His polite demeanor and readiness to assist contributed to a favorable image among satisfied clients, le... Read more

Several key themes emerged from the reviews within the last month. Positive reviews predominantly focused on Corey, who appears to be a key representative of Big Hog Plumbing. Customers appreciated his punctuality, efficiency, and willingness to offer multiple solutions tailored to their needs. His polite demeanor and readiness to assist contributed to a favorable image among satisfied clients, leading many to label him as their preferred plumbing expert. Conversely, a troubling pattern surfaced in negative reviews that mentioned lackluster communication and services. Customers expressed frustration about not receiving timely responses to inquiries, leading to significant delays in service. Specifically, one reviewer described an instance where they were left without heating for an extended period due to a missed appointment, illustrating a severe impact on customer trust and safety. Additional complaints highlighted inadequacies in the skills of other workers sent on jobs, yielding unsatisfactory results and additional complications, such as billing issues for uncompleted work. The disparity between positive and negative reviews indicates a divide in service quality that may stem from inconsistencies within the company's operations or personnel. While Corey seems to uphold a standard of quality that garners praise, reviews suggest that overall communication may need substantial improvement to ensure that all customers feel valued and their needs addressed. The lessons learned from these experiences highlight the importance of reliable responsiveness and quality assurance across the company's workforce. Read less