Action Drain & Rooter Service

Positive Feedback: Numerous customers commend the quick response time and efficiency of Action Drain & Rooter Service. Many reviews appreciate the professionalism and courteous demeanor of the technicians, which contributes significantly to customer satisfaction. Clients frequently mention that technicians arrive promptly and resolve plumbing issues effectively, reinforcing a sense of reliability.... Read more

Positive Feedback: Numerous customers commend the quick response time and efficiency of Action Drain & Rooter Service. Many reviews appreciate the professionalism and courteous demeanor of the technicians, which contributes significantly to customer satisfaction. Clients frequently mention that technicians arrive promptly and resolve plumbing issues effectively, reinforcing a sense of reliability. Notably, the pricing is often described as reasonable, especially in comparison to competitors.Negatives Involving Communication and Pricing: The negative reviews predominantly focus on issues regarding poor communication. Several customers reported their frustration over unreturned calls, lack of timely updates, and the manner in which billing changes were handled. Instances of high unexpected charges following service completion have been particularly problematic, leading to feelings of distrust.Service Consistency: While many reviewers had multiple positive experiences, some customers highlighted inconsistencies in quality. For instance, while the first technician may have provided excellent service, the subsequent visit could yield a disappointing one, with claims of inadequate problem resolution or lack of follow-up.Customer Service Gaps: Customers have pointed out the need for improvement in customer service, especially on the reception side. Instances of rudeness or unhelpfulness from the staff when handling inquiries were noted, which detracts from the otherwise competent service technicians.Skill Proficiency: Despite the mixed reviews, many customers expressed confidence in the technical skills of the employees. Specific technicians, such as Loel and Larry, were frequently praised for their thorough work and problem-solving abilities.Overall Recommendation: The general trend suggests that while Action Drain & Rooter Service is capable of delivering quality plumbing solutions effectively, the mixed reviews underscore an immediate requirement for improvements in communication practices and ensuring pricing transparency to enhance overall customer satisfaction. Read less