Flo Pro Plumbing

Across the reviews, a mix of experiences presents a multifaceted view of Flo Pro Plumbing. Many customers emphasize the exceptional work quality, reliability, and professionalism of the staff. Specific mentions of technicians, such as Courtney Rogers and Danny Diaz, underline the company's commitment to customer service, with reviewers appreciating the thoroughness of explanations and maintenance ... Read more

Across the reviews, a mix of experiences presents a multifaceted view of Flo Pro Plumbing. Many customers emphasize the exceptional work quality, reliability, and professionalism of the staff. Specific mentions of technicians, such as Courtney Rogers and Danny Diaz, underline the company's commitment to customer service, with reviewers appreciating the thoroughness of explanations and maintenance tips provided after service. One reviewer noted how the technician left the work area clean and undisturbed, further enhancing the positive impression. Despite the positive aspects, there are significant concerns regarding appointment scheduling and follow-through. One reviewer expressed dissatisfaction with multiple missed appointments and lack of communication from the company, which detracted from their overall experience. This issue seems to represent a critical area for improvement in the customer service process, as it contrasts sharply with the otherwise strong performance in service delivery once technicians arrive on-site. Overall, while the quality of work and professionalism is consistently praised, the company may need to address issues related to scheduling and communication to ensure a uniformly positive customer experience. Balancing effective operational processes with their existing customer service excellence could enhance their reputation even further. Read less