20/20 Plumbing & Heating

Positive Customer Experiences: - Positive sentiments are frequently expressed regarding specific technicians like Gene and Jorge, who are highlighted for their professionalism, efficiency, and friendly demeanor. Customers appreciate their thorough troubleshooting skills, clear communication, and willingness to go the extra mile, often exceeding expectations with their service. - People have... Read more

Positive Customer Experiences: - Positive sentiments are frequently expressed regarding specific technicians like Gene and Jorge, who are highlighted for their professionalism, efficiency, and friendly demeanor. Customers appreciate their thorough troubleshooting skills, clear communication, and willingness to go the extra mile, often exceeding expectations with their service. - People have noted good customer service interactions through phone scheduling and follow-ups, which have led to favorable service arrangements and technical support. Some customers recall instances where the technicians resolved urgent issues efficiently, often working around the personal needs of the customers.Negative Experiences: - A significant number of reviewers reported various issues related to service delivery, including prolonged repair times, lack of follow-up, and unsatisfactory responses to urgent situations such as heating and plumbing repairs. - Complaints about poor internal communication are prevalent, where customers felt disregarded or faced rudeness from customer service representatives. Instances of unprofessional conduct were frequently noted, including no-shows or last-minute cancellations without adequate notice. - Specific technical problems with installations done by 20/20 Plumbing & Heating have led to additional costs for customers as they have had to call third-party services to rectify issues caused by the company's prior work.Inconsistency in Service Quality: - The reviews indicate a significant disparity in service experiences. While some customers have shared very positive experiences, others have reported numerous issues and frustrations with the company. This inconsistency fosters a sense of mistrust among customers, particularly regarding its use as a contracted service provider for newly built homes. - The existence of several one-star reviews suggests systemic issues within the company, primarily regarding its operational protocols, staff training, and quality assurance in service delivery. In conclusion, 20/20 Plumbing & Heating faces challenges that stem from unclear internal communication, inconsistent technician performance, and a necessity for better customer service responsiveness. While there are commendable technicians within the company, the overall sentiment suggests that significant improvements in professionalism and quality of service are necessary to enhance customer satisfaction. Read less