Thor Industries Plumbing, Heating and Air Conditioning

Thor Industries demonstrates strong overall performance with particular strengths in project completion and technical expertise. The company excels at same-day or rapid response, completing jobs efficiently, and delivering quality workmanship. Professionalism scores are solid but tempered by recurring communication and no-show issues documented across multiple reviews spanning 2018-2023. Pricing i... Read more

Thor Industries demonstrates strong overall performance with particular strengths in project completion and technical expertise. The company excels at same-day or rapid response, completing jobs efficiently, and delivering quality workmanship. Professionalism scores are solid but tempered by recurring communication and no-show issues documented across multiple reviews spanning 2018-2023. Pricing is generally perceived as fair and transparent, though some customers report higher-than-expected labor costs. The owner Troy and technicians Keith, Charles, and others receive consistent praise for honesty, integrity, and going above-and-beyond, but operational inconsistencies in scheduling and follow-up represent a material weakness. Read less