Overview of Company Customer Sentiment Analysis in January
Sunrise Service demonstrates a mixed sentiment in the reviews received in the past month. Many customers laud their technicians for professionalism, promptness, and expertise, often noting particular employees by name for their exceptional service. Reviewers appreciate the effective communication, timely responses, and the company's commitment to transparency regarding pricing and service options.... Read more
Sunrise Service demonstrates a mixed sentiment in the reviews received in the past month. Many customers laud their technicians for professionalism, promptness, and expertise, often noting particular employees by name for their exceptional service. Reviewers appreciate the effective communication, timely responses, and the company's commitment to transparency regarding pricing and service options. However, there is a significant undercurrent of dissatisfaction regarding high costs and perceived dishonesty, particularly with warranty claims and service charges. Some customers feel exploited, especially during emergencies or when requiring urgent repairs. Despite the positive experiences related to the quality of service, the complaints about pricing practices and customer service suggest areas needing improvement for the company Read less