Silver State Refrigeration, HVAC & Plumbing

The reviews reflect a spectrum of sentiments towards Silver State Refrigeration, HVAC & Plumbing. On the positive side, many customers praised the technicians for their friendliness, professionalism, and expertise. Several reviews specifically noted individual technicians, such as Juan Pogan, Vince Massa, and various others, highlighting their thoroughness in diagnosing problems and delivering eff... Read more

The reviews reflect a spectrum of sentiments towards Silver State Refrigeration, HVAC & Plumbing. On the positive side, many customers praised the technicians for their friendliness, professionalism, and expertise. Several reviews specifically noted individual technicians, such as Juan Pogan, Vince Massa, and various others, highlighting their thoroughness in diagnosing problems and delivering effective service. Customers appreciated the valuable tips provided by techs, along with the prompt scheduling and ease of securing appointments, even on weekends and holidays. Conversely, the negative sentiment primarily revolved around pricing and issues related to customer service during emergencies. A significant number of reviews mentioned feelings of being overcharged, with customers expressing dissatisfaction over high service costs for seemingly simple repairs. Complaints also surfaced about ineffective communication and lack of follow-up from management after service-related issues, suggesting a gap in customer support when problems arose post-emergency service. A recurring theme is the variance in individual experiences; while some clients enjoyed exemplary interactions, others faced troubling situations reflecting poorly on the company's overall reliability. The inconsistency indicates that while Silver State has a strong foundation of capable technicians, management and billing practices require closer scrutiny to enhance customer trust and satisfaction further. Additionally, a few reviews indicated frustrations with specific management responses, particularly in emergencies where customers felt urgency was not appropriately addressed. Overall, while Silver State has a loyal customer base due to several good experiences, addressing the highlighted service and billing concerns could significantly improve customer perceptions and loyalty in the long run. Read less