Sierra Air Conditioning & Plumbing

The reviews reveal two distinct customer experiences regarding Sierra Air Conditioning & Plumbing.Positive Experiences: A substantial number of reviews praise the professionalism and expertise of various technicians. Customers like Brandon, Karen, and several others mention technicians being knowledgeable, kind, and thorough during service calls. Those who have maintained long-standing relationshi... Read more

The reviews reveal two distinct customer experiences regarding Sierra Air Conditioning & Plumbing.Positive Experiences: A substantial number of reviews praise the professionalism and expertise of various technicians. Customers like Brandon, Karen, and several others mention technicians being knowledgeable, kind, and thorough during service calls. Those who have maintained long-standing relationships with the company often report satisfaction with the service frequency and quality, often noting the technicians' willingness to explain problems and solutions clearly. They appreciate timely service, especially during emergencies, and value the availability of after-hours support. Instances where technicians took extra precautions, such as wearing booties or cleaning up after their work, also drew positive feedback.Negative Experiences: On the other hand, many reviews express discontent regarding pricing structures and perceived upselling behavior. Customers report feeling that they were overcharged for parts and services, with some mentioning specific instances of significant price discrepancies compared to other service providers. Frustration is evident in comments about technicians pushing unnecessary upgrades or repairs, which led some to question the integrity of recommendations. Additionally, communication issues were highlighted, such as scheduling problems and unresponsive customer service, leaving some feeling neglected or disrespected. The inconsistency in follow-up service also contributed to dissatisfaction, especially for long-term customers who expected better management of service agreements. Overall, while many customers enjoy satisfactory service and feel secure with Sierra Air Conditioning Read less