Rakeman Plumbing

Rakeman Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, a substantial number of reviewers praise specific technicians by name (Gene, Corky, Junior, Tommy, Mike, Mic, Robert) for being knowledgeable, efficient, courteous, and professional, and many long-term customers report consistent satisfaction over years or even decades. However, these positives are s... Read more

Rakeman Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, a substantial number of reviewers praise specific technicians by name (Gene, Corky, Junior, Tommy, Mike, Mic, Robert) for being knowledgeable, efficient, courteous, and professional, and many long-term customers report consistent satisfaction over years or even decades. However, these positives are significantly offset by a persistent and recurring pattern of serious complaints: no-show appointments with wide 8am–5pm windows and no callbacks, technicians arriving unprepared without necessary parts, billing disputes involving charges far exceeding quotes or work performed, warranty repair mishandling with repeated service call charges, and rude or dismissive office staff. Pricing complaints are numerous and specific, with multiple reviewers citing overcharging, lack of transparency, refusal to honor advertised discounts, and flat-rate billing that felt exploitative. Project completion suffers from documented instances of abandoned or incomplete work, return visits required for the same issue, and in several cases damage caused during service that was not remedied without significant customer effort. The experience dimension is buoyed by genuinely skilled technicians but dragged down by accounts of technicians lacking basic tools, calling tech support mid-job, and misdiagnosing problems. Read less