Pure Plumbing & Air

Pure Plumbing & Air demonstrates strong professionalism and technical experience across a very large review base, with the overwhelming majority of customers praising punctuality, communication, friendliness, and technician knowledge. Project completion scores well overall, with most jobs finished same-day or next-day, though a meaningful minority of reviews describe failed repairs requiring callb... Read more

Pure Plumbing & Air demonstrates strong professionalism and technical experience across a very large review base, with the overwhelming majority of customers praising punctuality, communication, friendliness, and technician knowledge. Project completion scores well overall, with most jobs finished same-day or next-day, though a meaningful minority of reviews describe failed repairs requiring callbacks, abandoned guarantees, and at least one instance of suspected unpermitted work. Pricing is the weakest dimension by a significant margin: multiple reviewers across many years explicitly describe charges as outrageous, far above competitor quotes, or not reflective of value — including a $6,882 water heater replacement, a $2,200 hydro-jet that failed within 24 hours, and a $1,144 motor replacement for a part costing under $200. While the company clearly delivers excellent service in many cases, the pricing complaints are too numerous and specific to ignore, and several negative reviews describe upselling pressure, misdiagnosis, and warranty disputes that meaningfully drag down the project completion and pricing scores. Read less