Pure Plumbing & Air

The reviews for Pure Plumbing & Air illustrate a diverse range of experiences from customers. Positive Aspects:Prompt Service and Response Time: Many customers noted the company's quick response times, often scheduling same-day or next-day services, particularly in emergencies. Multiple reviewers mentioned appreciation for timely communication regarding appointments and technician arrivals.Profe... Read more

The reviews for Pure Plumbing & Air illustrate a diverse range of experiences from customers. Positive Aspects:Prompt Service and Response Time: Many customers noted the company's quick response times, often scheduling same-day or next-day services, particularly in emergencies. Multiple reviewers mentioned appreciation for timely communication regarding appointments and technician arrivals.Professional and Knowledgeable Technicians: A significant number of reviews praised individual technicians for their professionalism and ability to effectively diagnose problems. Customers highlighted how technicians like Mike S., Donnie, and Jason communicated clearly about issues and solutions, building trust.Good Customer Service: The company has been commended for their customer service, including techs who take the time to explain services and ensure customer understanding. A notable example includes technicians who offered options without pressure to upsell, which was well-received.Care and Consideration: Some technicians showed extra care by taking additional precautions, such as covering their shoes before entering homes or donning masks for immunocompromised clients. Negative Aspects:High Pricing and Perceived Overcharging: Several reviews reported shock at the costs associated with repairs and installations, with claims that competitors offered much lower quotes. Specific mentions of bills that seemed excessive left some customers feeling alienated and distrustful of the company's pricing integrity.Inconsistent Service Quality: While many reviews were positive, there were also accounts of subpar experiences, such as diagnostic errors or perceived upselling of unnecessary services. Some customers expressed frustration at being charged for repeat visits when previous diagnoses were inadequate.Communication Issues: A few reviews mentioned frustrations with service call scheduling and follow-ups, indicating discrepancies in internal communication that left customers feeling confused or neglected.Warranty and Accountability Concerns: Some customers expressed dissatisfaction when issues persisted, leading to disputes over warranty claims and customer service follow-ups, suggesting that some customers felt their experiences were not handled with sufficient urgency or fairness. Overall, Pure Plumbing & Air appears to have a solid base of loyal customers who appreciate their quality work and customer service. However, they face challenges in managing pricing transparency, consistency across services, and internal communication efficiencies to enhance the customer experience further. Addressing these areas could help solidify their reputation and ensure more consistently positive reviews. Read less