Pristine Plumbing

Technician Competency and Professionalism: Multiple reviews highlight the proficiency of individual technicians, especially Nick, Jesse, and Matt. Customers frequently note their knowledge, friendly nature, effective problem-solving skills, and ability to communicate details about the plumbing issues. For instance, many reviews mention specific instances where technicians took the time to explain ... Read more

Technician Competency and Professionalism: Multiple reviews highlight the proficiency of individual technicians, especially Nick, Jesse, and Matt. Customers frequently note their knowledge, friendly nature, effective problem-solving skills, and ability to communicate details about the plumbing issues. For instance, many reviews mention specific instances where technicians took the time to explain repairs clearly and conscientiously.Communication and Responsiveness: Several customers praised quick responses to inquiries and prompt scheduling, with many stating the ease of booking appointments and receiving timely updates regarding technician arrival. Reviewers often commended Olivia for her helpfulness in the scheduling process.Negative Customer Service Experiences: A notable number of reviews identify poor customer service interactions, specifically citing rudeness from staff, lack of follow-up on unresolved issues, and challenges with billing and payment processes. Complaints about being overcharged for services, particularly when unexpected costs were incurred, are prevalent. Instances of unprofessional behavior from staff were particularly alarming to customers.Quality of Work: While numerous customers were satisfied with the repair outcomes, some reported significant issues with the quality of work and attention to detail, leading to further complications. Customers reported ongoing issues after initial repairs, prompting additional visits and repairs to correct unsatisfactory work. There are mentions of lack of thorough inspections following repairs.Mixed Recommendations: Many reviewers recommend Pristine Plumbing based on their experiences, especially highlighting the professionalism of some technicians. However, the reservations expressed by others regarding customer service and the inconsistency in service quality indicate that while some may be willing to return for future work, others are disinclined to recommend the company due to their experiences. In summary, while Pristine Plumbing showcases a strong team of skilled technicians and exhibits good customer responsiveness in many cases, the recurring issues around customer service, communication, and follow-through tarnish the overall positive sentiment. Improvement in these areas could enhance their reputation and customer satisfaction significantly. Read less