Pacific Bath

Pacific Bath receives strong praise from the majority of reviewers for professional, courteous installers who arrive on time, protect the home, and clean up thoroughly — driving a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews (roughly 12–13 out of 78) describes serious failures including abandoned or incomplete projects, ghosting by manageme... Read more

Pacific Bath receives strong praise from the majority of reviewers for professional, courteous installers who arrive on time, protect the home, and clean up thoroughly — driving a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews (roughly 12–13 out of 78) describes serious failures including abandoned or incomplete projects, ghosting by management, bait-and-switch material substitutions, warranty disputes, and jobs that dragged on for months rather than days, which significantly depresses the project completion score. Pricing is a notable weakness: multiple reviewers — including one-star and even some positive reviewers — flag costs of $13,000–$33,000 as very high, with at least two reviewers explicitly stating they felt overcharged or taken advantage of, particularly elderly customers. Workmanship quality is generally praised by satisfied customers but contradicted by several detailed negative accounts describing poor installations, wrong materials, cracked pans, and unresolved defects. The gap between the best and worst experiences is very wide, suggesting inconsistent crew quality and a pattern of poor post-sale customer service escalation. Read less