OSP Plumbing & Rooter

OSP Plumbing presents a deeply polarized review profile. Positive reviews frequently praise individual technicians — particularly Matt, Danny, Jason, and Jeremy — for punctuality, courtesy, and technical competence, driving scores upward in professionalism and experience. However, a substantial volume of negative reviews documents serious recurring issues: misdiagnosis across multiple visits, ... Read more

OSP Plumbing presents a deeply polarized review profile. Positive reviews frequently praise individual technicians — particularly Matt, Danny, Jason, and Jeremy — for punctuality, courtesy, and technical competence, driving scores upward in professionalism and experience. However, a substantial volume of negative reviews documents serious recurring issues: misdiagnosis across multiple visits, abandoned or incomplete work, rude staff interactions (including one incident involving a racial slur and another involving profanity directed at a customer), and opaque or inflated pricing practices. Project completion is the most damaged dimension, with multiple reviewers explicitly describing jobs left unfinished, repeated return visits that failed to resolve issues, and at least two cases where the company refused to complete work after payment disputes. Pricing concerns are significant, with multiple reviewers citing overquoting, demands for upfront cash payment, refusal to provide itemized invoices, and at least one case where a quoted repair was completed by another plumber for a fraction of the cost. Read less