Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is deeply divided between strongly positive older reviews and severely negative recent ones. The most recent review (January 2024) describes a no-show emergency call and alleged data-selling to a third party, which is a serious professionalism and trust failure that heavily drags down the professionalism and project completion scores. A second negative review from ... Read more
This contractor's review profile is deeply divided between strongly positive older reviews and severely negative recent ones. The most recent review (January 2024) describes a no-show emergency call and alleged data-selling to a third party, which is a serious professionalism and trust failure that heavily drags down the professionalism and project completion scores. A second negative review from 2021 describes extreme rudeness and a hang-up mid-conversation. The three positive reviews, all from 2018–2020, describe a responsive, skilled, and friendly contractor named Robert who completed jobs effectively and left the space clean. However, the recency weighting strongly penalizes this profile, as the two most recent data points are both 1-star and describe fundamental failures in reliability and conduct. Read less