Number One Plumbing, Heating & Air Conditioning

Number One Plumbing has a deeply polarized review history spanning over a decade, with strong positive experiences in earlier years increasingly offset by serious negative experiences in more recent reviews. Professionalism is the most frequently mentioned dimension and reveals a stark split: many reviewers praise specific technicians as courteous, punctual, and communicative, while a significant ... Read more

Number One Plumbing has a deeply polarized review history spanning over a decade, with strong positive experiences in earlier years increasingly offset by serious negative experiences in more recent reviews. Professionalism is the most frequently mentioned dimension and reveals a stark split: many reviewers praise specific technicians as courteous, punctual, and communicative, while a significant number of others report rude office staff, poor communication, and unprofessional conduct both in the field and on the phone. Pricing is a consistent concern, with multiple reviewers explicitly calling out overcharging, lack of transparent estimates, price escalation mid-job, and one reviewer winning a small claims judgment against the company for deceptive pricing practices. Project completion is similarly mixed — while many jobs were completed satisfactorily, there are credible accounts of incomplete work, abandoned repairs, failed follow-through on invoices, and jobs that had to be redone within days. Technical experience scores moderately, with many positive mentions of knowledgeable technicians but also notable failures including misdiagnosis, incorrect installations, and work that caused additional damage. The recency trend is concerning: reviews from 2023 onward skew heavily negative, suggesting a possible decline in service quality. Read less