Moonlight Plumbing

Moonlight Plumbing has a strong base of loyal, satisfied customers who consistently praise specific staff members like Derek, Jacob, Eddie, and office manager Rosalie/Rosalee for professionalism, punctuality, and quality workmanship. However, the review set contains a meaningful number of serious negative experiences that cannot be ignored: multiple reviewers reported no-shows without callbacks, b... Read more

Moonlight Plumbing has a strong base of loyal, satisfied customers who consistently praise specific staff members like Derek, Jacob, Eddie, and office manager Rosalie/Rosalee for professionalism, punctuality, and quality workmanship. However, the review set contains a meaningful number of serious negative experiences that cannot be ignored: multiple reviewers reported no-shows without callbacks, billing disputes, work left incomplete or done incorrectly, and one reviewer alleged that the final cost was more than double the quoted estimate along with threats from the owner. Pricing is generally viewed as fair or competitive, but at least two reviewers flagged costs as high or inconsistent with the original quote. Project completion is the most concerning dimension, with several reviews describing unfinished work, incorrect installations, and failure to honor callbacks. The score reflects a company with genuine strengths but a pattern of reliability and accountability failures that meaningfully drag down overall trustworthiness. Read less