Kea Plumbing Contractors

The reviews for Kea Plumbing Contractors demonstrate a strong appreciation for their service quality and customer care, particularly centered around the following key points:Professionalism and Reliability: Customers frequently complimented the professional demeanor of the technicians, especially Franklin, who is highlighted for his expertise, responsiveness, and thorough explanations during the s... Read more

The reviews for Kea Plumbing Contractors demonstrate a strong appreciation for their service quality and customer care, particularly centered around the following key points:Professionalism and Reliability: Customers frequently complimented the professional demeanor of the technicians, especially Franklin, who is highlighted for his expertise, responsiveness, and thorough explanations during the service. The punctuality of the team is also repeatedly praised, indicating that they typically respect their scheduled appointments.Quality of Work: Many reviews note the effective and efficient solutions provided by Kea Plumbing, such as quick fixes for emergency issues (e.g., burst pipes, clogged drains). Homeowners expressed gratitude for the careful diagnostic process, utilizing tools like camera inspections to identify deeper plumbing issues.Customer Service: The level of communication and customer interaction received positive remarks. Many customers appreciated the willingness of staff to answer questions and provide updates throughout the service process. The personal touch, such as sending thank you cards, contributed to a feeling of being valued.Affordability: Numerous reviewers were satisfied with the pricing, describing it as fair and reasonable in comparison to other local plumbing services. This aspect significantly influenced their decision to recommend Kea Plumbing Contractors to others.Mixed Experiences: Conversely, there are reviews highlighting significant issues with prior repair jobs, particularly a recurring leak in a main water line that was not addressed satisfactorily. Some customers reported difficulty in getting timely returns on calls for follow-up service, which detracted from their overall experience.Calls for Improvement: While a majority of reviews leaned positive, critical commentary emerged regarding high charges for service, with one customer expressing dissatisfaction over the perceived excessive pricing for a relatively quick job. This indicates a potential gap between customer expectations and pricing policy that could be addressed. In summary, Kea Plumbing Contractors has a strong reputation among a substantial portion of its customer base, characterized by professional and prompt service. However, the company should consider addressing the criticisms regarding follow-up communication and ensuring consistent quality across all service engagements to enhance customer trust and satisfaction further. Read less