Ice Heating Cooling And Plumbing

Across the reviews, a notable division exists between ecstatic customers and those expressing disenchantment. The positive experiences are primarily articulated through specific technician commendations. Melvin is frequently mentioned for his helpfulness and thoroughness, while Jason and Zach are praised for their competence and customer service during HVAC assessments and repairs. Customer mentio... Read more

Across the reviews, a notable division exists between ecstatic customers and those expressing disenchantment. The positive experiences are primarily articulated through specific technician commendations. Melvin is frequently mentioned for his helpfulness and thoroughness, while Jason and Zach are praised for their competence and customer service during HVAC assessments and repairs. Customer mentions of quick response times, especially when dealing with urgent issues like broken air conditioning units during heat waves, highlight Ice's reliability when immediate service is required. Several reviews appreciated the technicians' lack of pressure to upsell unnecessary services, indicating a desire for genuine customer interactions rather than aggressive sales tactics. Conversely, negative reviews frequently cite inflated pricing and alleged deceptive practices. Numerous customers felt that estimates provided were excessive compared to competitor prices for similar services, describing experiences as "price gouging" when the cost of repairs exceeded reasonable expectations. Many felt taken advantage of due to misunderstandings surrounding service fees and quotation processes. Some reviews detailed incidents involving major discrepancies between quoted costs for service and the final bill, leaving customers feeling frustrated and misled. Complaints about customer service responsiveness also arise, particularly regarding follow-ups on issues that remained unresolved after service Read less