Hawthorne Plumbing, Heating and Cooling

The reviews for Hawthorne Plumbing, Heating and Cooling reflect a complex sentiment landscape. Overall, many customers express satisfaction with the professionalism and expertise of individual technicians, praising their commitment and efficient service. Positive experiences frequently highlight good customer service, prompt response times, and a willingness to assist veterans and first responders... Read more

The reviews for Hawthorne Plumbing, Heating and Cooling reflect a complex sentiment landscape. Overall, many customers express satisfaction with the professionalism and expertise of individual technicians, praising their commitment and efficient service. Positive experiences frequently highlight good customer service, prompt response times, and a willingness to assist veterans and first responders. However, contrasting with this are numerous complaints regarding exorbitant pricing and a perceived lack of transparency in billing practices. Customers report feeling overcharged, particularly for simple repairs, with accusations of dishonest upselling tactics often emerging. While a number of clients remain loyal and appreciative of the quality of work performed, others have vowed not to return due to negative experiences, especially concerning pricing disputes and customer service responses. Read less