Goettl Air Conditioning and Plumbing - Las Vegas

Goettl exhibits a stark divide between individual technician performance and systemic business practices. While technicians frequently demonstrate professionalism, knowledge, and courteous behavior (72.5/100), the company is severely undermined by pervasive pricing concerns (28.0/100), with dozens of reviews documenting egregious overcharges, misleading quotes, and aggressive upselling tactics. Pr... Read more

Goettl exhibits a stark divide between individual technician performance and systemic business practices. While technicians frequently demonstrate professionalism, knowledge, and courteous behavior (72.5/100), the company is severely undermined by pervasive pricing concerns (28.0/100), with dozens of reviews documenting egregious overcharges, misleading quotes, and aggressive upselling tactics. Project completion issues (58.5/100) include missed appointments, cancellations, poor follow-through on repairs, and unresolved callbacks. The company's experience level is solid (71.0/100), but this technical competence is overshadowed by business practices that customers perceive as predatory, particularly toward elderly and vulnerable populations. Read less