Frontier Plumbing

The reviews indicate a mixed sentiment toward Frontier Plumbing, characterized by several key themes:Positive Experiences with Technicians: Many customers expressed appreciation for specific technicians (like Romaldo, Mitch, and Angel) who demonstrated professionalism, timeliness, and thorough service. Positive interactions with staff seem to leave a lasting impression, leading to recommendations ... Read more

The reviews indicate a mixed sentiment toward Frontier Plumbing, characterized by several key themes:Positive Experiences with Technicians: Many customers expressed appreciation for specific technicians (like Romaldo, Mitch, and Angel) who demonstrated professionalism, timeliness, and thorough service. Positive interactions with staff seem to leave a lasting impression, leading to recommendations and a willingness to use the service again.Service Responsiveness: A number of reviews highlighted rapid response times, with some customers receiving service on the same day of their call. This aspect garnered favorable sentiments, especially when customers were in urgent need of assistance due to plumbing issues.Negative Quality of Work: Conversely, several customers shared frustrations related to poor workmanship. Issues like unresolved plumbing problems, improper installations, and a lack of thorough inspections were frequently mentioned. Notably, some customers reported recurring problems with installations that should not typically exist in new construction homes.Customer Service and Communication: There was a notable discontent regarding customer service, with some reviewers indicating difficulties in communication and perceived rudeness from staff. Instances of dissatisfaction arose when customers felt their concerns were dismissed or inadequately addressed.Warranty and Warranty Service: Positive feedback emphasized how the company effectively handled warranty issues, showcasing their willingness to navigate manufacturer policies for the benefit of customers. This aspect of service was a standout for those who experienced it positively.Erratic Experiences: The range of emotions reflected in the reviews demonstrated a lack of consistency in service quality. While some customers had fairly smooth and satisfying experiences, others felt let down, particularly when dealing with repeated service calls for the same issue. Overall, Frontier Plumbing has both advocates and detractors, which suggests an inconsistency in service delivery that the company may need to address in order to enhance customer satisfaction and improve their overall reputation. Read less