Express Home Services
4.0 /5 (373 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The recent reviews for Express Home Services present a highly polarized sentiment. Many customers have praised specific technicians for their professionalism, promptness, and helpfulness, highlighting their positive experiences with service quality. However, significant complaints revolve around high pricing, perceived overcharging, and poor customer service, particularly in communication and foll... Read more
Services Offered Verified by Business
Bathtub repair
Circuit breaker installation
Circuit breaker repair
Doorbell installation
Doorbell repair
Drain installation
Drain repair
Electric inspection
Electric installation or replacement
Electric panel installation
Electric panel repair
Electric repair
Wire installation
Wire repair
Electric vehicle charging station installation
Faucet installation
Faucet repair
Garbage disposal installation
Garbage disposal repair
Gas line installation
Gas line repair
Generator installation
Generator repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Light fixture installation
Light fixture repair
Outlet installation
Outlet repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Shower repair
Sink installation
Sink repair
Sump pump installation
Sump pump repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Workman Score
- Price-friendly
50%
- Professionalism
80%
- Experience
80%
- Completion
80%
Overview of Company Customer Sentiment Analysis in January
Positive Technician Performance: Several reviews commend specific technicians, such as Tanner, Nigel, and Kai, for being professional, courteous, and efficient. Customers appreciated clear communication about processes and options, indicating that technician demeanor significantly influences overall customer satisfaction.High Pricing Concerns: A recurring theme among the reviews is the sentiment o... Read more