DMS Plumbing

DMS Plumbing has garnered a mixed set of reviews over the past month. Many customers praise the professionalism and efficiency of their technicians, particularly highlighting Doug and Anthony's work ethic and ability to provide knowledge while on service calls. The majority of positive reviews emphasize prompt responses to plumbing emergencies, fair pricing, and effective solutions. However, there... Read more

DMS Plumbing has garnered a mixed set of reviews over the past month. Many customers praise the professionalism and efficiency of their technicians, particularly highlighting Doug and Anthony's work ethic and ability to provide knowledge while on service calls. The majority of positive reviews emphasize prompt responses to plumbing emergencies, fair pricing, and effective solutions. However, there is a significant portion of negative feedback focusing on perceived overpricing, lack of transparency in billing, and unsatisfactory customer service experiences, particularly concerning follow-up communication and job quality. A few customers have expressed dissatisfaction with the company's handling of repairs and billing practices, suggesting issues of reliability and potential dishonesty. Detailed Sentiment Analysis: Most reviews showcase appreciation for the urgency and quality of service provided by DMS Plumbing's technicians, especially Doug and Anthony, who are frequently mentioned for their friendliness, professionalism, and clear communication. Customers who experienced plumbing emergencies reported that DMS Plumbing was quick to respond, often within an hour, which greatly alleviated their stress. Many also appreciated the willingness of the technicians to educate customers on plumbing issues, fostering trust and satisfaction. Conversely, numerous negative reviews bring attention to significant concerns regarding DMS's pricing and overall service reliability. A consistent theme among these criticisms is the perception of being overcharged for repairs that some customers felt should have been inexpensive or straightforward fixes. Complaints about miscommunication during the quoting process and lack of accountability for poor workmanship have left several customers feeling taken advantage of. Additionally, experiences of being ignored or given subpar service from office staff have further tarnished the company's reputation among certain customers. Overall, while many reviewers express their intention to continue using DMS Plumbing for future plumbing needs Read less