Colburn Enterprises

Professionalism and Knowledgeable Staff: Numerous reviews commend John and his team's expertise, highlighting their ability to diagnose problems effectively and provide thorough explanations. Customers appreciate that John often gives options rather than pushing for unnecessary upgrades or replacements, demonstrating a commitment to customer education and satisfaction. Reviews frequently ment... Read more

Professionalism and Knowledgeable Staff: Numerous reviews commend John and his team's expertise, highlighting their ability to diagnose problems effectively and provide thorough explanations. Customers appreciate that John often gives options rather than pushing for unnecessary upgrades or replacements, demonstrating a commitment to customer education and satisfaction. Reviews frequently mention the courteous demeanor of staff members, particularly during service visits.Reasonable Pricing: Many customers express appreciation for the affordability of the services provided by Colburn Enterprises. Compared to larger or more advertised plumbing companies, reviewers often note that Colburn offers competitive pricing without sacrificing quality. This sentiment is echoed by long-term customers who have switched from other providers.Timeliness and Responsiveness: Colburn Enterprises is regularly described as prompt and efficient, with many customers relaying positive experiences about receiving fast responses for service requests or appointments. Reviewers often mention that they received consults and service within a satisfactory timeframe, enhancing their overall perception of the company's reliability.Customer Service Complaints: Despite many positive comments, a troubling trend in the reviews is dissatisfaction with customer service, particularly regarding communication and follow-ups. Several reviews recount experiences of being ghosted after initial inquiries or poor responses when attempting to schedule service. Customers mention not receiving timely callbacks and express concern over a decline in service quality since John sold the business. This shift seems to have impacted long-time customers, creating a sense of uncertainty regarding future service availability.Installation Quality and Follow-Up Service: A significant number of reviews highlight the quality of installation work, especially concerning plumbing systems like water softeners and reverse osmosis setups. However, there are mixed opinions regarding follow-up service, with some customers stating that past reliability is not being upheld. Complaints about failed parts and poor resolutions to subsequent issues reflect a growing concern over service consistency.Positive Long-Term Relationships: Many customers express loyalty to Colburn Enterprises, indicating that they have relied on the company for years. This long-term trust highlights the positive foundation established by John, as well as the high standards initially set. However, the concerns raised suggest that maintaining this customer loyalty may require additional focus on communication and follow-through as the transition in ownership settles. In summary, Colburn Enterprises maintains a solid reputation for quality work and reasonable pricing, backed by a knowledgeable team. However, concerns about communication and service continuity could pose challenges moving forward, particularly for long-standing clients adjusting to changes in the organization. Read less